Policies

Cancellation and refund policy

Last updated 8 October 2026

Cancelling an e-book order

CHINTAN is delivered instantly as a digital product, so an order can’t be cancelled once the payment is complete.

When we refund in full

• You were charged but didn’t receive your reading link, and we couldn’t fix it within 48 hours of you contacting us.
• You were charged more than once for the same order. We refund the extra payment.
• The book can’t be opened because of a technical problem on our side that we can’t fix within 7 days.

When we don’t refund

• For a change of mind after the book has been opened.
• When a copy was turned off because the link or pages were shared, copied or recorded against our terms.

How to ask for a refund

Contact us on WhatsApp +91 93597 74473 with your order reference (it starts with JM-) and your payment details. We reply within 2 working days.

How long it takes

Approved refunds are made through Razorpay to the original payment method within 5 to 7 working days. Your bank may take a little longer to show it.

Paperback and classes

Returns and refunds for the paperback are handled by Amazon or Flipkart under their policies. Coaching fees aren’t collected on this website; please speak to us at the centre about fees.